Privacy Policy for VCoach360
Effective Date: 1 January 2026
Introduction
Welcome to VCoach360, a sports club management platform dedicated to helping sports organizations efficiently manage memberships, training programs, scheduling, communication, and performance tracking.
We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use our application, website, and related services.
VCoach360 complies with applicable global privacy and data protection laws, including but not limited to:
General Data Protection Regulation (GDPR) – European Union
Personal Data Protection Act 2010 (PDPA) – Malaysia
California Consumer Privacy Act (CCPA) – United States
California Online Privacy Protection Act (CalOPPA) – United States
Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
Other applicable privacy and data protection regulations
By using VCoach360, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
To provide and improve our services, we may collect the following categories of information:
Identity Information
Full name
Date of birth
Gender
Contact Information
Email address
Phone number
Mailing address
Club and Membership Information
Membership records
Attendance history
Training participation
Performance statistics
Team and club affiliations
Financial Information
Payment details
Billing address
Subscription records
Invoice history
Device Information
IP address
Browser type
Device type
Operating system
Device identifiers
Usage Information
Login activity
Feature usage
App interactions
Preferences and settings
Analytics and diagnostic information
How We Use Your Information
We use the information we collect for legitimate business purposes, including:
Managing club memberships and registrations
Scheduling training sessions, events, and activities
Processing payments and subscriptions
Sending service notifications and updates
Providing customer support
Improving platform functionality and user experience
Monitoring system performance and security
Preventing fraud and unauthorized access
Complying with legal and regulatory obligations
Where required by law, we will obtain your consent before processing personal information for specific purposes.
Sharing Your Information
We may share your information only when necessary and in accordance with applicable laws.
Your information may be shared with:
Service Providers
Third-party providers that assist with:
Payment processing
Cloud hosting
Analytics
Technical support
Communication services
Club Administrators and Coaches
Authorized personnel responsible for managing club operations and athlete participation.
Legal Authorities
Government agencies, regulators, law enforcement bodies, or courts when required by law or legal process.
Authorized Third Parties
Other parties when you have explicitly provided consent.
No Sale of Personal Information
VCoach360 does not sell, rent, or trade personal information to third parties.
International Data Transfers
Your information may be processed and stored in countries outside your country of residence.
When transferring personal information internationally, we implement appropriate safeguards, including:
Standard Contractual Clauses (SCCs) under GDPR
Contractual data protection commitments
Industry-standard security measures
Other legally recognized transfer mechanisms
These safeguards are designed to ensure your information remains protected regardless of where it is processed.
Data Security
Protecting your information is a priority for VCoach360.
We implement industry-standard security measures including:
Encryption of data in transit and at rest
Secure authentication mechanisms
Role-based access controls
Continuous monitoring and threat detection
Regular software updates and security patches
Security audits and vulnerability assessments
While we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be 100% secure.
Data Retention
We retain personal information only for as long as necessary to:
Provide our services
Fulfill contractual obligations
Meet legal and regulatory requirements
Resolve disputes
Enforce agreements
When information is no longer required, it will be securely deleted, anonymized, or archived in accordance with applicable laws.
You may request deletion of your personal information at any time, subject to legal retention requirements.
Your Privacy Rights
Depending on your location and applicable laws, you may have specific rights regarding your personal information.
Rights Under GDPR (European Union)
You may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of personal information
Request data portability
Restrict processing
Object to processing
Withdraw consent at any time
Lodge a complaint with a supervisory authority
Rights Under CCPA (California)
California residents may have the right to:
Know what personal information is collected
Request deletion of personal information
Request disclosure of information sharing practices
Opt out of the sale of personal information (we do not sell personal information)
Receive equal service without discrimination for exercising privacy rights
Rights Under CalOPPA
Users may:
Review how personal information is collected and used
Be informed of material changes to this Privacy Policy
Rights Under PIPEDA (Canada)
Canadian users may have the right to:
Access personal information
Correct inaccurate information
Challenge our compliance with privacy obligations
Cookies and Tracking Technologies
VCoach360 uses cookies and similar technologies to:
Maintain secure user sessions
Remember preferences and settings
Analyze traffic and platform performance
Improve functionality and user experience
You may control or disable cookies through your browser settings. Please note that some features may not function properly if cookies are disabled.
Children’s Privacy
VCoach360 is not intended for children under the age of 13.
We do not knowingly collect personal information from children without appropriate parental or guardian consent. If we become aware that information has been collected from a child in violation of applicable laws, we will take reasonable steps to remove such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
Any updates will be posted within the application and/or on our website together with the revised effective date.
We encourage users to review this Privacy Policy regularly to stay informed about how their information is protected.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
VCoach360 Privacy Team
Email: [email protected]
Address: Malaysia
By accessing or using VCoach360, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.
